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Terms & Conditions The story of Vietnam Travel Companion

Terms & Conditions

Please make sure that you have read and understood and agreed all the Terms and Conditions before booking tours or any travel service with Vietnam Travel Companion through vietnamtravelcompanion.com

The term “Customers” are referred to holidaymakers who intend to book tours or purchase any travel service such as: accommodation, transportation, visa arrangement, package tours, free and easy tours, MICE or air tickets via Vietnam Travel Companion’s website.


The term “Vietnam Travel Companion” is referred to service supplier.


  • All the business transaction which is displayed on this site for purchasing tours or any travel service shall constitute a legal agreement between Customers and Vietnam Travel Companion by the commercial law of The Socialist Republic of Vietnam.
  •  All communications regarding tours or travel service enquiries, booking forms and confirmation letter should be made via email or fax by both Customers and Vietnam Travel Companion’ s travel consultant staff.
  • Customers are requested to inform Vietnam Travel Companion of the personal information accurately such as: names as appeared in passport, passport numbers, nationality, passport issued and expiry date and pre-existing medical conditions which may affect the Customers’ ability to complete the travel arrangements as well as any special requests. Your personal information is highly secured & protected.


  • Customers have the right to make amendment of tours or any travel service reservation with Vietnam Travel Companion without any additional fee for the first amendment.
  • There will be a surcharge for the second amendment at 70 USD per booking per change.
  • All the amendments of the booking are subject to the service ability at the time of amendment made. Please also be informed that all the change of tours or any travel service booking should inform Vietnam Travel Companion at least 30 days prior the Customers’ using the service.


A. By Customers :

  • Customers have the right to cancel the tours or any travel service reservation with Vietnam Travel Companion, then the effective dates of the cancellation will be the dates when Vietnam Travel Companion receives the written notification from Customers.
  • The cancellation charge to Customers is listed as following detail:

o   30 days prior to using the service, cancellation fee is 30% of the total booking cost. (deposited)

o   Between 30 and 15 days prior to using the service, cancellation fee is 50% of the total booking cost.

o   Less than 15 days prior to using the service, cancellation fee is 100% of the total booking cost.

  • Different fees may apply to airlines tickets depending on the carrier being used.
  • No refunds or exchanges can be made in respect of accommodation, meals, sightseeing tours, transport or any other services which are included in the tour prices but not utilized by the tour member.


B. By Vietnam Travel Companion:

  • For Customers’ safety, Vietnam Travel Companion has the right to cancel the tours or any travel service at any time prior to Customers’ arrival due to terrorism, natural disasters, political instability or other external events which is not viable for us to operate.
  • Customer shall not be at liberty to maintain a claim for compensation or otherwise for any loss arising as a consequence of said curtailment, alteration, extension or cancellation of the tour.


  • Customers are responsible to check their travel documentation (International air tickets, valid passport, visa to all destinations which are included in the trip) to ensure that the dates are correct and should notify Vietnam Travel Companion immediately of any errors or omissions. When Customers do not arrive on the agreed date for the Tour, Vietnam Travel Companion is entitled to treat the tour as having been cancelled by the Customers.
  • Customers agree to conduct himself/herself in a proper manner so as to not to cause disturbance or offence to other holidaymakers.
  • Customers agree not to damage accommodation and should such damage arise, agrees to pay the owner for the price of repair or replacement of same.


Customers are responsible to have travel insurance on their own and responsible for ensuring that they are in possession of private travel insurance with protection for the full duration of the tour in respect of at least medical expenses, injury, death, repatriation, cancellation, curtailment and loss of luggage and personal effects, with adequate cover.


  • All customers are met by Vietnam Travel Companion’s representative on their destination arrival and if you have any problem, please do not hesitate to contact Vietnam Travel Companion’s representative for the immediate necessary consultancy to solve the problem.
  • Customers can notify Vietnam Travel Companion in writing to us the complaints about Vietnam Travel Companion’s services not later than 20 days after their return to port of departure.  Any complaint received after this period will not be entertained.

Booking Conditions

The purchase of any travel services offered by VietnamTravelCompanion.com constitutes a contractual arrangement between you and Vietnam Travel Companiontravel.com, and represents your acceptance of these Terms & Conditions set out herein. Please ensure that you read carefully and fully understand these Terms & Conditions prior to booking. Vietnam Travel Companiontravel.com reserves it right to change these conditions at any time and therefore you are advised to check the Web site or request the latest version of the Terms & Conditions prior to making your booking.  

1. Liability Vietnam Travel Companiontravel.com acts in the capacity of the travel agent for its customers in making arrangements for transportation, hotels and other services that are incidental to the package that is being purchased. As an agent for the travelers, Vietnam Travel Companiontravel.com does not assume any liability for any injury, damage, death, accident or delay due to any act by any carrier, hotel, restaurant, company or person rendering any of the services included in the tour. Vietnam Travel Companiontravel.com accepts no responsibility for any damage or delay due to machinery breakdown, quarantine, weather or any other causes beyond its control. Vietnam Travel Companiontravel.com accepts no responsibility for any omissions, delays, additional expenses or other events resulting from improper health certificates or necessary documents to enter or depart a country or acts of any government authority. Vietnam Travel Companiontravel.com offers a tailor made travel service, therefore you can request alterations to any aspect of your holiday without surcharges. We will advise you of the cost or saving resulting from proposed alterations and if it is acceptable to you, incorporate it into the total price.

2. Acceptance of booking Vietnam Travel Companiontravel.com reserves its right to adjust the itinerary, to substitute hotels or to cancel a tour prior to departure without prior notice for refund or will not take responsibility for any loss due to group dynamics, weather governmental or police action, traffic problems or any other conditions. Should Vietnam Travel Companiontravel.com cancel a tour as a result of any of these reasons a refund will be made to the customer for all services that are not delivered. Vietnam Travel Companiontravel.com reserves the right to decline your booking without explanation if we have cause to believe that you might pose a threat to public safety or security in Vietnam. Before you travel to Vietnam you are required by law to obtain suitable travel insurance and any other necessary insurance, therefore Vietnam Travel Companiontravel.com assumes you have done so before your arrival in Vietnam.

3. Deposit & Payments Normally, a minimum deposit of 30% of the full amount (plus any bank commission fee, if paying by credit card) is required to confirm your reservation. We also grant an exceptional case where only the voucher confirmation is need in priority of your arrival in Vietnam. The payment will be made when you are in Vietnam. Travel documents will be compiled after the deposit has been received and are then sent via email. These should be printed out by the participant and retained as a receipt. The deposit should be made by credit card or bank transfer : Full and final payment of the tour price must be made before 15 days departure of the tour. In the event of the full payment not reaching our account by the due date, we reserve the right to cancel all bookings and therefore the contract between us.

4. Cancellation. Cancellation by guests All cancellations must be received in writing via fax or email. If you cancel a trip 30 days or more prior to departure, we will retain the deposit. Cancellations from 30 to 15 days prior to departure, 50% of the full amount plus any bank fees that result from us here and any charge occurs to us from our service providers. If you cancel with less than 15 days until departure no refund will be given. There will be no refund given for any unused or missed ground arrangements, sightseeing, meals or hotel accommodations. Cancellation by Vietnam Travel Companion In the unlikely event that such circumstances should arise, we will contact you immediately and offer you the choice of an alternative package of equivalent quality, or a full refund of all monies paid. No additional compensation will be paid over and above the total sum received from the customer. Vietnam Travel Companiontravel.com reserves the right to cancel the contract between it and the customer for any reason.  

5. Children Policy Children under 4 years will be free of charge (excluding flight tickets, train tickets and breakfasts in the required hotels) Children from 4 to 9 years old sharing a room will be charged 70% of the adult tour price. Children 9 years and above will be charged as full adult  

6. Health requirements Before travelling you should ensure that you are fully up to date with all vaccinations required for Vietnam. If your itinerary means you may be involved in strenuous activities such as cycling or trekking you should check with your medical practitioner if you are in any doubts about your fitness to do so. If you have any allergies, any disabilities or health problems relevant to your holiday you should inform us well in advance.

7. Travel Insurance Your travel insurance must provide cover against personal accident, medical expenses, emergency repatriation and personal liability. We strongly recommend that you take out travel insurance at the time of booking.  

8. Passport & Visas All visitors to Vietnam require a Visa excluding citizens from Scandinavian countries Finland, Denmark, Sweden, and ASEAN countries Thailand, Singapore, Malaysia, Laos. To enter Vietnam a passport is required with over 6months validity beyond your departure date from the country.

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